@ stone soup

i've decided that i'm a terrible hostess/cash registrar. we opened at 10 o'clock, and it's 10:59, and i've already handled 2 customers, and it's already been such a terrible disaster. WELL, not quite a DISASTER, but certainly not as smoothly handled as would have been desired. the first man had books to assess (how in goodness' name am i supposed to know how to do THAT?) and apparently all he expected was really something i could handle - writing down his name, address, and telephone # for later contact. but. i thought i MYSELF had to assess the books and was quite literally freaking out until i realized that this was in fact not the case.

the second person - a woman - wanted to purchase books that we had held for her. this was relatively easy, despite the fact that i had never before been asked to look for such things, but the finding of them was easy enough. THEN, however, the lady went upstairs in search of more books, and by the time i had finished ringing up her held books, she was back down with 2 MORE books that i had to add to her order.. which was all fine and dandy, until she told me that she was a "stoneholder" (they get a 10% discount). i knew that stoneholders get a discount; however, i also knew that this must somehow be recorded on their account... something to which i held no idea of doing. SO, i went ahead and clicked the "account" button and pulled up her name... but then her order completely DISAPPEARED! OH NO!! so i had to yet again ring up all her books (there were 5, and the system is still down... we have to put each book in as "misc book," fill in the title, and fill in the price). a lot of tedious filling in, and i'm sure the woman (cathy matherly, her name was) was entirely too annoyed. i ended up just giving her a 10% discount WITHOUT recording the transaction on her account; i'll have to ask emily about that later.

but yes. and now people (including DUBOSE, who LOVES to annoy me) are finally here, and alex should be here in 15-ish minutes. hopefully he brings me that brownie.

p.s. i will edit this post as the day proceeds... to record the various adventures.

EDIT: alex DID bring me that delicious brownie. good man.